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SEW CUSTOM CURTAIN COMPANY

Return Policy

We stand behind our products. You may need to return item(s) for one reason or another.  Items that are returnable are accepted  within 20 days of original shipment date-PLEASE NOTE: we need to be notified of your intent to return within 7 days of RECIEPT of order.

PLEASE SCROLL DOWN  THIS PAGE FOR A LIST OF  NON-RETURNABLE ITEMS.  ITEMS NOT LISTED AS NON-RETURNABLE ARE RETURNABLE with a 15% restocking fee. This restocking fee covers our costs incurred packaging, and processing orders. In some cases of exchange only we may elect to waive this fee.

Please notify us via email of your intent to return WITHIN 7 DAYS OF RECEIPT OF ORDER and the ship date of your planned return. This way we can watch for your items and begin to process your refund.

We expect the item(s) returned to be in brand new condition.  Please do not attempt to return items that have been used.  Used items are redirected back to you.

Shipping and handling charges are non-refundable, unless the return is due to defect. You may want to insure your return; we cannot be responsible for lost or misdirected returns.

If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Please note the following items are not subject to return or refund: 

#1 Curtains - All curtains are made as the customer orders and made to customer specification.  Curtains are non-returnable.

#2 Fabric by the yard- all fabric by the the yards options are non-returnable as we only use rolled goods and cannot accept cut lengths back.

#3 Items that have been customized (e.g. change the size of our standard size throw, alter any size that is not our standard stock size, or change in any way to the original design of our product that has been requested by customer.

#4 Bed Sized Mink/long fur bed throw covers - All bed sized mink/long fur bed throw covers are made as the customer orders to the customer specification (e.g. customer picks backing color) and are non-returnable.

#5 Patchwork bedding (baby sized through king

#6 Animal Print Bed Sheets  our combo sheet sets where you pick the trim color on the satin top sheet and pick the bottom sheet.  These are custom and non-returnable.

# 8 DINING ITEMS in the QUANTITY column -Any dining item ordered in the discount quantity column. We do not stock these, we make them as ordered, and cannot accept quantity dining items back.

# 9 Bedskirts with an 18" drop - 18" drop bedskirts of any size baby through king are non-returnable. 

# 10 TWIN OR QUEEN SIZED FUTON COVERS: - Please note:the majority of FUTON covers are FULL size.  Twin and queen sized are sometimes ordered by mistake and are CUSTOM-therefore; TWIN and QUEEN are non-returnable whereas FULL size can be returned.